Best Practices When Sending Patients to Collections
As Patient Payment Responsibility continues to increase, sending patients to collections efficiently & effectively is more critical to the financial health of your practice than ever before.
Here are some helpful tips to optimize your patient collections
Communicate your collection policy upfront
Integrate your collections process with your billing
Consider offering discounts for self-pay patients
Accept multiple forms of payment
Offer multiple payment options
Require patients to make "good faith" payments
Practices that employ the following practices can help prevent sending patients to collections or make the collections process much more efficient and effective
1. Communicate your collection policy upfront
Prior to patient appointments, clearly communicate your collection policy. This helps the patient to plan ahead to pay in full in the specified time period. This is especially important for patients that must meet a deductible or coinsurance dollars towards the out of pocket expenses. When patients are aware in advance, they are more likely to make their payment upfront. In addition to pre-visit communications, specify your collections with signs in your office, intake forms, information documents and on your website.
2. Integrate your collections process with your billing
The current process to send patients to collections is tedious, time-consuming and prone to error and miscommunications. That's because staff must constantly and manually pull lists of patients eligible for collections and send all of the necessary patient information to the agency. Plus, all of the complex back and forth, followed by posting accounting for the payments.
Leveraging an automated patient billing system like BillFlash, you can create rules based on aging and minimums that queue up patients eligible for collections and send all the necessary information to begin the collections process. Practices can manage the entire collections process right in the patient billing system including setting rules, approving accounts for collections, and reports. To learn more, call NexTrust BillFlash at 435-940-9123 or visit collections.billflash.com
3. Consider offering discounts for self-pay patients
While insured patients receive discounts through their insurance provider, self-pay patients are responsible for their full payment. As an incentive to pay bills in a timely manner, offering self-pay patients a discount to pay in a timely fashion could reduce accounts sent to collections, improve the patient payment experience, and help improve your cash flow.
Learn how BillFlash integrates the entire Collections process with Patient Billing Services
4. Accept Multiple Forms of Payment
Limitations in accepted payment methods and payment options can be a liability for your practice in getting paid quickly, and sometimes, getting paid at all. You can remove these barriers by incorporating payment systems that make it easy to accept all card types as well as payment plans. The BillFlash Billing and Payment system lets you offer these payment options to your patients simply. Patient billing and payments can then be synced with your billing software with an integration with BillFlash.
5. Offer Multiple Payment Options
Patients may find themselves in collections because out of pocket expenses are often much higher than they expected and can sometimes be thousands of dollars. Offering various payment methods and payment plans improves the patient payment experience and their overall satisfaction.
Limitations in accepted payment methods and payment options can be a liability for your practice in getting paid quickly, and sometimes, getting paid at all. You can remove these barriers by incorporating payment systems that make it easy to accept all card types as well as payment plans. The BillFlash Billing and Payment system lets you offer these payment options to your patients simply.
Patient billing and payments can then be streamlined because of the existing integration with BillFlash.
With increasingly more patient payment responsibility, the higher the risk for collections. So, helping your patients avoid collections and optimizing your collections process when it’s necessary can bring big financial returns
Call NexTrust today 435-940-9123 or email at firstname.lastname@example.org or go to collections.billflash.com to learn how collections is now integrated with automated patient billing and payments to improve the financial health of your practice.
5. Require patients to make 'good faith' payments
If a patient is not paying their balance in full, requiring them pay a portion of the payment is a helpful first step in keeping their commitment to fully meeting their financial responsibility. These small steps not only make the debt more manageable for patients but creates payment momentum for future payments so that at 90 or 120 days they owe much less and are less likely to be candidates for collections.
“Providers that use BillFlash ePay services have noticed a 60% increase in patient payments within the first 30 days.”
- D. Jackson, Prestige Billing
NexTrust offers BillFlash Patient Billing and Payments Services now with integrated collection services that allow practices to send patients to collections based on rules they define in the BillFlash system.
For more information or to see a demonstration, contact NexTrust at