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Getting Paid for Telehealth Visits
Telemedicine Benefits and Challenges

In a matter of days, telemedicine went from being a tool few providers used to one that’s crucial to providing care during a pandemic. Even after the global health crisis is over, telemedicine will continue to be a useful tool.


Telemedicine was already growing in popularity prior to the onset of the coronavirus. As the adoption rate increases, you may have questions about sending telemedicine charges and what it takes to get paid.

Telehealth challenges can range from issues with technology to getting paid. With telehealth becoming the norm for many doctor-patient visits, it’s important to have a thoughtful approach in place regarding collecting patient payments. You still have to get paid for the work you’re doing. Establishing a process for telehealth consultations is vital to your business, making it a top priority to build a successful program from beginning to end.

The answers to the following questions will help set the baseline for how to collect patient payments for telehealth visits:

  •  What is my process for charging copays?

  • How and when do I collect outstanding balances?

For example, if you collect payment before an in-person visit, you should collect payment before a telehealth visit, too. There’s no need to reinvent the wheel completely—re-create whatever you can to match your in-office routine.

Sending Charges Before a Telehealth Visit

A simple way to send pre-visit charges to patients is to provide them with a link that takes them directly to the payment site. BillFlash enables you to do this with LinkPay. Before the telehealth visit begins, the practice simply clicks to send this link to patients through email, text, or whatever medium works best—confirming and processing the payment part of the check-in process.
From there the patient provides their payment information and submits the payment, which immediately shows up on your BillFlash reports. Patients don’t need a login or chart number—LinkPay is designed to be easy and simple for everyone to use.
In summary, here's how this process works through BillFlash:
  1. Prior to telehealth visit, patient is sent a link to pay through LinkPay and a link to join the telehealth call
  2. Patient pays the required amount through LinkPay, which is immediately confirmed and processed
  3. Patient joins the telehealth session
  4. Results and follow-up are completed electronically
  5. Insurance billing is completed
  6. Patient receives paper statement or eBill notification for remaining balances
  7. Patient is directed to pay the remaining balance online at

Automate What Can Be Automated

With so many changes taking place in healthcare, a great way to help protect the financial stability of your practice is to automate what can be automated. This saves your staff time and increases the amount you’ll get paid.
One way to do this is by setting up automatic payment plans for patients, particularly those who have been hit hard by the economic impact of COVID-19. It’s important to still collect revenue however you can, and a payment plan is a good way to keep revenue flowing and show your patients you’re willing to work with them.
BillFlash securely stores payment information as well, so patients won’t need to re-enter their information every time they pay a new bill.
As you continue to adjust to telehealth going forward, BillFlash can simplify patient billing & payments significantly.
Learn more at or call 435-940-9123.

Learn how BillFlash helps you get paid for telehealth visits

NexTrust offers integrated BillFlash Patient Billing & Payments Services to help you get paid. 

For more information or to see a demonstration, contact NexTrust at